Terms of trade & Return Policy

TERMS AND CONDITIONS

Age Restriction

You must be at least 18 years old to purchase products from SnusJoy, which you confirm upon entering the website.

Prices

SnusJoy reserves the right to correct any errors in stated prices and to adjust prices without prior notice. All offers are subject to availability, and items may sell out.

PAYMENT

Payment can be made using VISA-Dankort, VISA, VISA Electron, or Mastercard. Charges will only be applied once the item has been shipped. All prices are listed in Euro (€) and include VAT. Pricing errors and product availability are subject to change. The payment will be processed when a tracking number has been issued for the purchased item(s).

DELIVERY

Orders placed before 14:00 (2 PM) on business days will typically be shipped in 1-5 days;.

Shipping is available to most European countries. Rates vary by destination. Based on the selection made during checkout, delivery can be made to a parcel shop or a home address. Shipments are carried out by your local courier service of choice.

Note: If the selected delivery point is full, the package may be redirected to the nearest available location. Notification will be provided. Please contact customer service in case of issues.

Standard delivery is typically 2–7 business days, depending on the destination country. Delays may occur with international shipments. Some items may have special delivery terms, which will be clearly stated before purchase.

Customer Responsibility

Customers are responsible for ensuring that products purchased on SnusJoy are legal in their country. Compliance with local import laws is solely the buyer's responsibility. SnusJoy does not accept liability for fines, penalties, or confiscated goods due to non-compliance with local laws.

WARRANTY / RIGHT TO COMPLAIN

A 2-year warranty is provided under the European Sale of Goods Act, covering material or manufacturing defects. Depending on the issue, the item may be repaired, replaced, refunded, or discounted.

The warranty does not cover damage caused by misuse. Any complaint must be submitted within a "reasonable time"—no later than 2 months after the issue is discovered.

For returns, warranty claims, or exercising the right of withdrawal, items must be sent back to the original shipping address provided at purchase.

RIGHT OF RETURN

You have the right to return items within 14 days of receiving your order.

Return shipping costs are the buyer's responsibility. Notice of cancellation must be sent by email within 14 days of receiving the goods, and the items must be returned within 14 days of giving notice. In the message, you must clearly state your intention to cancel the purchase.

REFUNDS

If the purchase is canceled, a full refund will be issued via the original payment method unless otherwise agreed. The refund may be withheld until the returned goods are received or sufficient proof of return is provided.

COMPLAINTS

If you reside in an EU country, you may also file a complaint via the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
Please provide the appropriate email address associated with your purchase during the complaint process.